Unified Communications As a Service (UCaaS)

UCaaS is a cloud-delivered unified communications model that supports multiple communications functions

A Better Way to Work

For However You are Working

The digital workplace is already here. And you need a new approach to collaboration — one that enables your work-from-anywhere culture, so everyone is always ready to meet unplanned work head on.

Our all-in-one cloud communications solution is designed for how you are working now.

It gives you the platform to empower your employees with faster, always-on continuous collaboration. And it helps you power your business with flexible experiences built for the work world of today, and the challenges of tomorrow.

Ayaya Cloud Central
Power Your Digital Future

Enable work to be from anywhere, support the fluid nature of problem solving, and fuse employee experience with customer experience through your new online front door. It’s all possible with OneCloud UCaaS.

Get More from Multi-Experience

Deliver the experience you have outside of work, inside of work. Meet the challenges of a work-from-anywhere world with multiexperience collaboration that crosses devices, touchpoints, and modalities.

Create a Better Way to Work

Keep everyone connected and informed by knocking down every barrier to immersive collaboration, so you make decisions faster and empower your teams to act in the moment.

Get a Simple, Flexible Cloud Experience

Move to the digital cloud at your own pace with solutions that make it easy to get new features and upgrades without IT headaches. Flexible subscription models are designed to meet your unique business needs.

Trust Us to Build Your Digital Workplace Solution

Avaya have solutions that consistently lead the way in the world of collaboration, for customers of any size. And that are fully supported by 3,000 certified professional consultants worldwide.

What is UCaaS?

Unified Communications

As a Service (UCaaS)

Understanding communications from the cloud, UCaaS, is simpler than it seems — in fact, you’re likely already using it today. When you chat with an agent, video call your colleagues, or FaceTime your friends — all of that is cloud communication. Even opening an app to create a simple video message is UCaaS or Unified Communications as a Service.

Unified Communications As a Service (UCaaS) is a cloud-delivered unified communications model that supports six communications functions:


  • Enterprise telephony
  • Meetings (audio/video/web conferencing)
  • Unified messaging
  • Instant messaging and presence (personal and team)
  • Mobility
  • Communications-enabled business processes
Avaya Cloud Office cloud-based communications system



presence icon

Instant messaging and presence

Mobility of RingCentral


Business Processes

Communications-Enabled Business Processes

Enterprise telephony

Enterprise Telephony

Meetings icon

Meetings (Audio / Video / Web Conferencing)

Unified messaging

What Does UCaaS Include?

Unified Communications Colutions include the full range of services, such as telephony, messaging, meetings, video conferencing, workplace collaboration, document sharing, collaborative digital whiteboards, and other services spanning both real-time and non-real-time communication engagements.

What is UCaaS

Who Needs UCaaS?

Any organization that has complex communications requirements, will benefit from the addition of a UCaaS. This includes →

Organizations that have for example, 5 employees or more …

Organizations that have multiple offices spread across geographies …

Organizations that require various layers of administrative control and those that want to empower end user self service …

Organizations that want to speed business process and introduce integration of communications with their IT systems (e.g. CRM, ERP, Social Media, etc.) …

Organizations that want to create a flexible and agile unified communication solutions and workflows that suits the evolving needs of the business …

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