Avaya Cloud Office (ACO)

Modules / Packages

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Your All-in-One Workstream Collaboration Experience!


Get Started Today – Choose the right price for your business, explore package options and find out what works best for you.

See Rates for 2 to 99 users (except Essential package up to 20 users max.) based on Annual Contract.

More users? Monthly? No Problem, Get in touch with Us Today …

Rates for 100 to 999+ users based on Annual Contract. More users? Monthly? No Problem, Get in touch with Us Today


Frequently Asked Questions
What is Cloud Office?

Cloud Office is a cloud-based communications system with enterprise grade voice, video, IM/messaging, meetings, conferencing and collaboration. With Cloud Office you can easily connect all your workers, whether in the office, mobile, or remote to a single system regardless of their location.

Are all my calls secure with Cloud Office?

Yes. Cloud Office uses encryption to safeguard your day-to-day business communication to ensure secure voice between endpoints on the network, including desk phones, conference phones, and the Cloud Office mobile app and desktop app.

What features are included with Cloud Office?

Cloud Office delivers a rich set of features for your business communication solution. You’ll get everything you need in one complete system with one low price including voice, video, messaging/IM, online meetings and conferencing, multiple extensions, auto attendant, call forwarding, and more.

Can I use Cloud Office mobile apps with my service?

Yes. All Cloud Office customers can use the mobile app at no additional cost. The app provides access to your entire Avaya Cloud Office communication solution. The app is downloadable from the iOS App Store and the Google Play Store.

What types of reports can be generated?

Cloud Office gives you the ability to create reports with historical call data, such as inbound and outbound call volume, total number of calls, information about missed/answered calls, average calls per day/per user, times, and more.

Are there available avenues to ensure Cloud Office is the best fit for my business?

Customers may have the opportunity to engage in a Proof of Concept (POC). For more details, please contact us to arrange for POC

What is Cloud Office Phone for Desktop?

Cloud Office Desktop is the Avaya collaboration app for your desktop PC and Macintosh. This all-in-one application lets you run all your voice calls, and text from a single app. Web and video conferencing are enabled through a clientless web-client that is available anywhere in the world.

How long does Cloud Office take to activate?

Your account and phone number are activated immediately, and your phones will arrive in 5-7 business days, depending on the shipping method.

What training is available?

These courses are available for  Cloud Office Customer Administrators:

  • 64010W – Introducing Cloud Office Service Web (30 mins)
  • 64020W – Administering Cloud Office (60-90 mins)

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