Avaya Cloud Office (ACO)Modules / Packages
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See Rates for 2 to 99 users (except Essential package up to 20 users max.) based on Annual Contract. More users? Monthly? No Problem, Get in touch with Us Today
- Up to 20 users only
- Business phone or toll-free numbers
- Unlimited calls within US/CA
- Unlimited Business SMS
- Voicemail transcription
- Team messaging
- Document sharing
- 24×7 support
- Everything in Essentials PLUS
- No limit on number of users
- Business phone numbers in over 100 countries
- Unlimited Internet Fax
- Unlimited audio conferencing
- Video meetings with up to 100 participants
- Up to 24 hour meeting duration
- Quality-of-service reports
- Popular integrations including 365, G Suite, Slack and more
- Everything in Standard PLUS
- Automatic call recording
- Single sign-on
- Multi-site admin and management
- Up to 8 digit extensions with site codes
- Hot Desking
- Advanced call handling including Whisper, Barge and more
- Video meetings with up to 200 participants
- Real-time Analytics
- Popular CRM integrations with Salesforce, Zendesk and more
- Industry-specific integrations with Canvas, Smarsh, and more
- Developer Platform and Custom Integrations
- Everything in Premium PLUS
- Device status reports
- Device status alerts
- Unlimited storage
Rates for 100 to 999+ users based on Annual Contract. More users? Monthly? No Problem, Get in touch with Us Today
Frequently Asked Questions
What is Avaya Cloud Office?
Avaya Cloud Office is a cloud-based communications system with enterprise grade voice, video, IM/messaging, meetings, conferencing and collaboration. With Avaya Cloud Office you can easily connect all your workers, whether in the office, mobile, or remote to a single system regardless of their location.
Are all my calls secure with Avaya Cloud Office?
Yes. Avaya Cloud Office uses encryption to safeguard your day-to-day business communication to ensure secure voice between endpoints on the network, including desk phones, conference phones, and the Avaya Cloud Office mobile app and desktop app.
What features are included with Avaya Cloud Office?
Avaya Cloud Office delivers a rich set of features for your business communication solution. You’ll get everything you need in one complete system with one low price including voice, video, messaging/IM, online meetings and conferencing, multiple extensions, auto attendant, call forwarding, and more.
Can I use Avaya Cloud Office mobile apps with my service?
Yes. All Avaya Cloud Office customers can use the mobile app at no additional cost. The app provides access to your entire Avaya Cloud Office communication solution. The app is downloadable from the iOS App Store and the Google Play Store.
What types of reports can be generated?
Avaya Cloud Office gives you the ability to create reports with historical call data, such as inbound and outbound call volume, total number of calls, information about missed/answered calls, average calls per day/per user, times, and more.
What are the benefits of Avaya Cloud Office?
One solution for all your communications needs: No onsite PBX hardware to install or maintain—you use it, we manage it for you. Connect your office, remote, and mobile workers to a single system. Never miss a call. And, collaborate from anywhere on any device.
Are there available avenues to ensure Avaya Cloud Office is the best fit for my business?
Customers may have the opportunity to engage in a Proof of Concept (POC). For more details, please contact us to arrange for POC
What is Avaya Cloud Office Phone for Desktop?
Avaya Cloud Office Desktop is the Avaya collaboration app for your desktop PC and Macintosh. This all-in-one application lets you run all your voice calls, and text from a single app. Web and video conferencing are enabled through a clientless web-client that is available anywhere in the world.
How long does Avaya Cloud Office take to activate?
Your account and phone number are activated immediately, and your phones will arrive in 5-7 business days, depending on the shipping method.
What training is available?
These courses are available for Avaya Cloud Office Customer Administrators:
- 64010W – Introducing Avaya Cloud Office Service Web (30 mins)
- 64020W – Administering Avaya Cloud Office (60-90 mins)
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